Follett Software Support
Your partner for comprehensive educational success and beyond.
Contact Technical Support
For Destiny Technical Support:
Hours of Operation
7:00am – 7:00pm ET
Can submit tickets by:
Phone: US Toll Free: 1-800-323-3397 option 2
Email: techsupport
Email Outside of the US: internationalsupport
Or online via the Follett Community
For Accessit Support:
Hours of Operation
Monday – Thursday 3.30am – 1.30am ET
Friday 3.30am – 5pm ET
Phone:
US 1 800 924 1190
UK +44 (0) 203 6179908
AU 1800 707561
NZ 0800 542 727
Email: [email protected]
Or online via the Customer Help Portal
For Facilities Support:
Hours of Operation
7:00am – 7:00pm ET
Can submit tickets by:
Phone: US Toll Free: 1-800-323-3397 option 2
Email: [email protected]
For Aspen SIS Technical Support:
Hours of Operation
7:00am – 8:00pm ET
Can submit tickets by:
Phone: 1-800-323-3397
Or online via Pando
Real People; Real Solutions
Our Technical Support team of more than 50 specialists provide customers worldwide with timely and responsive support. With more than 90% of calls answered within 60 seconds and more than 90% of support tickets resolved upon first response, this team is readily available to answer your questions.
Partnership That Unearths Potential
What does unparalleled support look like? With Follett Software, it means receiving white-glove service from the start. Whether you need assistance building a classroom library, finding solutions for your schools that meet your standards, or implementing new district-wide initiatives, we’ve got you covered. We’ll meet you wherever you are on your education solutions journey. With our ongoing support, you’ll have access to a robust community of educators sharing valuable insights. Additionally, you can call on the Follett Software implementation and technical experts for any question or best practice guidance.
Join the Follett Community
Connect with a robust network of educators, including administrators, technology experts, financial specialists, and librarians. Share valuable insights and best practices, and access resources that help you on your educational journey.
Complimentary Training Webinars
We offer free webinars on a variety of topics throughout the school year. Our webinars cover “hot topics”, upcoming product releases, best practices, and industry trends.
Explore these offerings today!Training Resources
Get to Know Follett Academy: Your New Learning Hub for Product Expertise
Webinars
Get to Know Follett Training Solutions!
Webinars
