One Platform to Simplify Asset and Ticket Management Across Your District

Efficiency in school districts starts with the right tools, but true transformation happens when those tools work together. An integrated platform empowers educators and administrators to operate with greater visibility, collaborate using accurate and up-to-date information, and break down silos. By connecting data across departments, districts gain deeper insights, streamline workflows, and make smarter decisions. Managing resources across IT, facilities, and libraries has never been more critical.

For districts already using Follett Software to power their libraries through Follett Destiny® Library Manager, expanding that trusted partnership to IT and facilities management is the next logical step. Consolidating systems reduces costs, eliminates redundancies, and provides educators with robust data insights from fewer tools – saving time and multiplying the value of every resource.

The Challenge

When districts rely on separate systems for IT, facilities, and library management, inefficiencies multiply. IT teams use one platform for help desk tickets, while facilities teams depend on another for maintenance requests. Meanwhile, librarians diligently manage catalog systems or device management in smaller school districts, but often lack integration with the broader district ecosystem. These silos waste time, increase costs, and hinder effective collaboration.

The Solution: A Unified Platform with Follett Software

Over 70% of districts already trust Follett Software to manage their library catalogs and gain insight from student data. Follett solutions extend seamlessly into IT and facilities management, helping districts streamline operations, improve accountability, and turn data into actionable insights.

Here’s how Follett Software solutions work together:

For Librarians: Optimize Library Operations and Insights

Destiny Library Manager Provides:

• Comprehensive Catalog Management: Manage print and digital resources in one platform, with an intuitive discovery interface for students and staff.
• Actionable Data: Analyze borrowing trends and engagement data to make informed decisions.
• A Trusted Choice by 70% of Districts: Join the majority of US districts already using Destiny to enhance learning and simplify workflows.

For IT Departments: Streamline Device and Resource Management

Destiny Resource Manager provides IT teams with the tools they need to efficiently manage district assets, ensuring technology resources are always accounted for and ready to use. With Resource Manager, IT departments can:

• Track and Manage Technology Assets: Keep an accurate inventory of devices like laptops, tablets, Chromebooks, and other technology resources across the district.
• Centralize Resource Data: Store all asset information, including serial numbers, warranties, and maintenance records, in a single, secure platform.
• Automate Asset Transfers: Simplify the process of transferring devices between schools or classrooms while maintaining accurate records.
• Integrate with MDM Systems: Sync data with mobile device management (MDM) platforms to ensure devices are updated and secure.
• Improve Accountability: Assign resources to specific users or locations, enabling greater visibility and reducing loss or misuse.
• Support 1:1 Initiatives: Streamline the rollout of devices for personalized learning programs with digital signatures and easy check-in/checkout processes.

With Destiny Resource Manager, IT teams can reduce manual workload, improve resource utilization, and ensure technology is reliably supporting both educators and students.

For IT Departments: Simplify Support with Destiny Help Desk

The newest addition to the Technology Suite is Destiny Help Desk, designed to streamline IT support for districts of all sizes. With this powerful tool, IT teams can:

• Centralize Support Requests: Manage all IT tickets in one platform, ensuring requests are logged, tracked, and resolved efficiently.
• Enhance Communication: Provide real-time updates to staff on ticket progress, improving transparency and user satisfaction.
• Automate Workflows: Use custom routing rules to prioritize and assign tickets automatically based on request type or urgency.
• Gain Actionable Insights: Access detailed reporting and analytics to identify recurring issues and optimize support strategies.
• Integrate Seamlessly with Asset Management: Link tickets directly to specific devices or assets for faster troubleshooting and better accountability.
• Increase Productivity: Free up IT staff to focus on proactive initiatives like deploying new technology or enhancing network infrastructure.

With the Destiny Help Desk, districts can reduce response times, minimize classroom disruptions, and ensure educators and students have the technology support they need to thrive.

For Facilities Teams: Improve Maintenance and Oversight

ML Work Orders offers:

• Centralized Work Order Management: Handle facility requests and track progress for custodial tasks, repairs, and more.
• Preventative Maintenance: Schedule and track inspections and servicing to extend asset lifespans.
• User-Friendly Dashboards: Access real-time updates on costs, inventory, and work order status.

Why Choose Follett Software?

A Trusted Partner

The Destiny Educator Platform, through its library and resource management products, already serves over 70% of US districts. Expanding into IT and facilities management ensures your entire district benefits from a unified approach.

Seamless Integration

Follett solutions eliminate data silos and reduce redundancies, creating a unified ecosystem where information flows freely.

Easy Adoption

Our intuitive platforms are designed for educators and administrators, ensuring fast onboarding and strong adoption across teams.

Proven Benefits of Integration

• Librarians: Combine resource tracking with IT and facilities data to gain a complete picture of district assets.
• Facilities Teams: Track repairs and equipment usage more effectively through ML Work Orders.
• IT Teams: Streamline support and asset management with the Help Desk and MDM tools.

Ready to Simplify Your District’s Operations?

Extend the benefits of your trusted library system into IT and facilities management with Follett Software. Schedule a personalized demo today, and discover how our solutions can transform your district here.