Follett Software Support

Your partner for comprehensive educational success and beyond.

Smiling customer support operator with hands-free headset working in the office.

Partnership That Unearths Potential

What does unparalleled support look like? With Follett Software, it means receiving white-glove service from the start. Whether you need assistance building a classroom library, finding solutions for your schools that meet your standards, or implementing new district-wide initiatives, we’ve got you covered.
We’ll meet you wherever you are on your education solutions journey. With our ongoing support, you’ll have access to a robust community of educators sharing valuable insights.
Additionally, you can call on the Follett Software implementation and technical experts for any question or best practice guidance.

Real People; Real Solutions

Our Technical Support team of more than 50 specialists provide customers worldwide with timely and responsive support. With more than 90% of calls answered within 60 seconds and more than 90% of support tickets resolved upon first response, this team is readily available to answer your questions.  

How to Contact Us

For Destiny Technical Support:

Hours of Operation
7:00am – 7:00pm ET
Can submit tickets by:
Phone: US Toll Free: 1-800-323-3397 option 2
Email: techsupport@follettsoftware.com
Email Outside of the US: internationalsupport@follettsoftware.com
Or online via the Follett Community

For Accessit Support:

Hours of Operation
Monday – Thursday 3.30am – 1.30am ET
Friday 3.30am – 5pm ET

Phone: 
US 1 800 924 1190
UK +44 (0) 203 6179908
AU 1800 707561
NZ 0800 542 727
Email: [email protected]
Or online via the Customer Help Portal

For Aspen SIS Technical Support:

Hours of Operation
7:00am – 8:00pm ET
Can submit tickets by:
Phone: 1-800-323-3397  
Or online via Pando

Upcoming Webinars

We offer free webinars on a variety of topics throughout the school year. Our webinars cover “hot topics”, upcoming product releases, best practices, and industry trends.

Explore these offerings today!