Follett Software Support

Your partner for comprehensive educational success and beyond.

Smiling customer support operator with hands-free headset working in the office.

Contact Technical Support

For Destiny Technical Support:

Hours of Operation
7:00am – 7:00pm ET
Can submit tickets by:
Phone: US Toll Free: 1-800-323-3397 option 2
Email: techsupport@follettsoftware.com
Email Outside of the US: internationalsupport@follettsoftware.com
Or online via the Follett Community

For Facilities Support:

Hours of Operation
7:00am – 7:00pm ET
Can submit tickets by:
Phone: US Toll Free: 1-800-323-3397 option 2  
Email: [email protected]

For Accessit Support:

Hours of Operation
Monday – Thursday 3.30am – 1.30am ET
Friday 3.30am – 5pm ET

Phone: 
US 1 800 924 1190
UK +44 (0) 203 6179908
AU 1800 707561
NZ 0800 542 727
Email: [email protected]
Or online via the Customer Help Portal

For Aspen SIS Technical Support:

Hours of Operation
7:00am – 8:00pm ET
Can submit tickets by:
Phone: 1-800-323-3397  
Or online via Pando

Real People; Real Solutions

Our Technical Support team of more than 50 specialists provide customers worldwide with timely and responsive support. With more than 90% of calls answered within 60 seconds and more than 90% of support tickets resolved upon first response, this team is readily available to answer your questions.  

Partnership That Unearths Potential

What does unparalleled support look like? With Follett Software, it means receiving white-glove service from the start. Whether you need assistance building a classroom library, finding solutions for your schools that meet your standards, or implementing new district-wide initiatives, we’ve got you covered.

We’ll meet you wherever you are on your education solutions journey. With our ongoing support, you’ll have access to a robust community of educators sharing valuable insights.

Additionally, you can call on the Follett Software implementation and technical experts for any question or best practice guidance.

Complimentary Training Webinars

We offer free webinars on a variety of topics throughout the school year. Our webinars cover “hot topics”, upcoming product releases, best practices, and industry trends.

Explore these offerings today!