Simple IT Support Ticketing – Without the Complexity
A standalone ticketing system for districts that don’t need a full asset management solution.
Follett Destiny® Tech Requests makes it easy to manage IT support tickets—without the complexity of full-scale asset management. Designed for smaller districts that need a lighter, flexible solution, it fits seamlessly into your existing workflows.
A Simple Way to Handle Tech Support
Quick to Deploy
Get started without the overhead of a full IT asset management platform.
Help Desk Functionality, Without a Full Asset Management System
Get the core ticketing features of Help Desk—without investing in Destiny Resource Manager.
Support for Device and Non-Device Issues
Upload devices and submit support requests or create tickets for broader technology and facilities needs.
Integration with ML Work Orders
Seamlessly integrated with the trusted platform powering your district’s facilities operations.
Simple Cloud Experience
Access Tech Requests directly in the cloud—It meets you where you are.
Want to learn more about managing tech support in your district?
Dave Howell, Director of IT at Guilderland CSD, shares how Destiny Tech Requests helped his team streamline technology ticketing, improve resolution times, and boost staff satisfaction. Ideal for IT leaders and administrators in smaller districts, this session highlights how to customize workflows and simplify support from day one.
Is Destiny Tech Requests Right for You? Here’s the Breakdown.
Who It’s For
- Directors of IT / Technology
Looking for a lightweight solution that provides visibility into tech issues without needing a full asset management system. - District Librarians
Supporting tech devices in the library or helping students and staff submit simple support requests. - Facilities Managers
Tracking tech-related repair needs or hybrid facility and IT support requests within ML Work Orders.
What’s Included
- Unlimited ticket submission for site users
- Unlimited device upload and request tracking
- All standard Help Desk features—minus the Resource Manager integration
- U.S.-based implementation and support from our team
Already using Destiny Library Manager?
Start with the best-fit upgrade.
For full tech asset visibility and integrated support ticketing, Destiny Resource Manager with Help Desk is your most powerful next step.
Not ready for the full upgrade?
Destiny Tech Requests gives you the essential ticketing features—no asset management required.
Ready to get started?
Tech Requests is available on a per-enrollment pricing model. Contact your Follett Software representative to learn more.
Request a demo of Destiny® Tech Requests, our IT solution for small districts.
