On-Demand Webinar

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Webinar Description:

Are you a small district looking for a ticketing solution? Join us for an engaging and informative webinar exploring how Follett Destiny® Technology Requests streamlines the technology ticketing process in K -12 school districts. This session is ideal for IT professionals and administrative leaders seeking a more efficient way to manage, track, and resolve tech-related requests.

Discover how this intuitive module empowers staff to submit technology issues through a user-friendly interface, automatically routes requests to the appropriate personnel, and ensures resolution timelines are met with built-in accountability features.

Dave Howell, Director of Information Technology at Guilderland Central School District, will share how his team has successfully implemented the Technology Request module to streamline tech support across their schools. He’ll walk attendees through the setup process, highlighting key decisions and customizations that improved response times and staff satisfaction.

What You’ll Learn:

• Best practices for customizing workflows to fit your district’s needs
• Real-world benefits and use case from Dave Howell at Guilderland CSD

Who Should Attend:

• IT coordinators and technicians
• District administrators and support staff
• Anyone involved in tech-related management in K -12 education

Take the first step toward a smarter, more responsive technology support process in your schools. Watch on-demand!