Most school IT days start the same way: a crowded inbox, a long list of device issues, and not enough time to get through it all.

IT Asset Manager from Follett Software is the only K–12 IT asset management solution with AI built in, so districts can manage devices, tickets, and policies in one system instead of juggling separate tools.

With Technology AI Assistant, that AI now handles one of the most repetitive jobs on your plate — turning email‑based support requests into clear, structured tickets you can act on right away.

The result is simple: less manual triage, more time keeping technology ready for teaching and learning.

---

From inbox chaos to ready‑to‑work queue

Support requests still arrive through email in most districts. Someone has to read each message, interpret what’s being asked, look up who sent it, and re‑enter the details into a system before any work can start.

With Technology AI Assistant connected to IT Asset Manager:

• Support emails arrive as summarized, categorized tickets with requester history attached.
• AI fills in key fields and highlights what matters so your team can get to work faster.
• Your staff open IT Asset Manager ready to resolve tickets, not ready to sort them.

Because the AI is built specifically for K–12 and works within Follett Software tools, it uses your district’s data and workflows to provide relevant, context‑aware help — not generic answers.

---

Additional features coming to IT Asset Manager in June:

1. Knowledge Base: Keep answers where the work happens

Districts told us where friction was showing up: multi‑step requests were hard to track, and knowledge often lived in side documents or in a few people’s heads.

When a district depends on a handful of experienced technicians to remember the fix, answer the same question again, or point staff to an old shared document, support slows down. 

The new Knowledge Base gives IT Asset Manager a native place to document: 

• Fixes 
• Policies 
• Self‑service answers right alongside tickets and asset records. 

For IT teams, that means: 

• Common fixes are easier to document once and reuse many times. 
• New technicians can get up to speed faster with a single source of truth. 
• Institutional knowledge stays in the product instead of scattered drives or memory. 
• Repeat ticket volume can go down when staff can find straightforward answers on their own. 

Many tools talk about knowledge bases only as self‑service portals. This one supports that use case, but it is also designed as a working resource for the people doing day‑to‑day operational work. 

 

2. SIS Data Sync: Less manual roster maintenance

District data changes constantly. Students enroll. Staff transfer. New buildings come online. When IT systems and SIS records drift apart, the cleanup work lands on your team. 

This release adds SIS Data Sync for IT Asset Manager. 

SIS Data Sync is designed to: 

• Support a broader, richer data set so user and location data stay accurate. 
• Work with nearly any SIS platform. 
• Be fast and low‑lift for districts to implement. 

Districts that prefer a direct API connection can continue to use OneRoster API support as an alternative. 

For IT admins, the value is straightforward: less manual roster maintenance, cleaner user and location data, and fewer issues tied to outdated records during enrollments, transfers, and graduations. 

 

3. Circulation Rules: Automated device accountability

Device circulation gets messy when due dates and overdue charges are applied by hand. 

With Circulation Rules, districts can define automated: 

• Due dates 
• Overdue charges 

based on: 

• Asset type 
• User role 
• Building 

The goal is to make IT Asset Manager the clear system of record for device accountability, while removing the manual work of managing those policies one checkout at a time. 

This matters because it:

• Helps districts apply policy more consistently across schools. 
• Reduces missed fees, manual correction, and policy drift over time. 
• Saves time for teams managing large Chromebook or device fleets. 

 

4. Day‑to‑day IT Asset Manager improvements 

The headline features are not the only changes worth watching. Several additional updates are aimed at the day‑to‑day work of district IT teams. 

Recent and planned IT Asset Manager improvements include: 

• Dashboard filters that persist across logins, so users don’t have to rebuild the same filtered view every time they sign in. 
• Barcode visibility on the User Details page, giving technicians quicker access during checkout and check‑in workflows. 
• Condition‑based checkout controls, so districts can block damaged or repair‑needed devices from being checked out. 
• Mobile app improvements that let staff edit request details, attach purchases and assets, and manage asset activity from a phone or tablet instead of returning to a desktop.  

Combined with capabilities like a mobile app built for field techs and 2‑way MDM sync, these updates support IT staff wherever they are working — at a desk, in a classroom, or in the field.  

---

Coming next: Subtasks for complex IT work

Not every request is a one‑person, one‑step job. Some tickets involve several tasks, different owners, and handoffs before the work is done. 

Subtasks (planned as an upcoming enhancement) will let IT teams: 

• Break a single request into tracked child tasks, each with its own status and assignee. 
• Keep all related work connected to the original ticket. 
• Make ownership clearer on multi‑step jobs and see progress at a glance. 

For district IT teams, that matters because device repairs, deployment projects, onboarding work, and cross‑team requests often fail in the gaps between “someone saw it” and “someone owns it.” Subtasks help keep work visible and accountable from start to finish. 

What this means for K–12 IT leaders

Taken together, Technology AI Assistant and the June 2026 IT Asset Manager release are designed to reduce manual overhead in four places that matter: 

• Ticket coordination — AI‑powered email intake and summarized tickets shorten the path from “reported” to “in progress.”  
• Knowledge sharing — A native Knowledge Base keeps fixes and policies in the same place as the work. 
• Data sync — SIS Data Sync and OneRoster API help keep user and location data current without constant manual cleanup. 
• Device accountability — Circulation Rules apply policy consistently, at scale, without one‑off decisions at checkout. 

For district IT leaders, that adds up to: 

• Better visibility into complex work 
• Fewer one‑off processes held together by memory or side documents 
• More reliable user and location data 
• Stronger device accountability across the district

These updates build on IT Asset Manager’s role as a centralized command center for K–12 technology operations, bringing asset tracking, help desk workflows, and AI‑powered automation into one system built for schools. 

See Technology AI Assistant and IT Asset Manager in action

Ready to see how Follett Software IT Asset Manager and Technology AI Assistant help K–12 districts track assets, streamline support, and reduce manual work?