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Destiny Help Desk on laptop and tablet

Destiny Help Desk

When school devices are down, learning comes to a standstill. Launching in 2025, Destiny Help Desk is a comprehensive K12 help desk solution designed to streamline IT support processes, ensuring that students and staff have uninterrupted access to the technology they need. This district-purchased ticketing system allows for the creation, tracking, management, and resolution of support requests, making it the ideal tool for schools’ IT helpdesks. 

Manage and track support requests for technology assets easily with Destiny Help Desk.

Our simplified portal and ticket creation process, coupled with an actionable ticket dashboard, empowers your staff to efficiently manage and prioritize device support requests. Educators gain valuable insights into devices with outstanding requests, can track repairs, and monitor maintenance history. By streamlining IT support, repair, and maintenance, you’ll maximize resources, extend the lifespan of devices, and reduce unnecessary replacement costs. Detailed reporting identifies trends and outliers, giving you greater control over how tickets are assigned and resolved.

With Destiny Help Desk, you’ll minimize classroom disruptions and support the educational goals of your community.

Elevate Your Help Desk

Streamline support, repair, and maintenance, resolving issues quickly and extending the lifespan of your IT assets.

Ticket Management Workflows

Intelligent Ticket Routing Workflows
Automatically send tickets to to the right expert.

Email-to-Ticket Conversion
Allow staff to create tickets simply by sending an email, which then gets tracked in Help Desk.

Reporting & Dashboards

Detailed Reporting and Analytics
Gain insights into IT operations, track repair trends, and manage inventory.

Activity Tracking and Auditing
Monitor the efficiency and productivity of your IT team with detailed activity logs.

Automated Notifications
Access live updates as your ticket moves through support workflows.

Customized Forms & Fields

Customizable Forms and Fields
Tailor the information you collect for each support request, ensuring you receive all the necessary details upfront, saving time and reducing follow-up questions.

Destiny Help Desk

Unified System of Truth for School Asset Management

As the recognized leader in K-12 asset management, our Inventory Software for schools empowers educators with the flexibility to enhance their platform by integrating additional modules. These products expand the system’s resource management capabilities, ensuring a comprehensive, unified approach to managing and supporting all school assets – like payments, library resources, and the district’s facilities.

Destiny Resource Manager

Track IT assets no matter where they are in your district.

Destiny Library Manager

Connect everyone across your district to your libraries’ resources.

Destiny Fundraising Manager

Track campaigns at the classroom level and boost community engagement.