Privacy Policy

Effective March 5, 2014
Last Updated August 4, 2025
 

For U.S. Residents – U.S. Privacy Policy
Click here for Follett Software European Economic Area Privacy Policy

We at Follett Software, LLC (together with our affiliates, hereinafter referred to as Follett Software) respect your privacy and value the relationship we have with you. This Privacy Policy describes the type of information we may collect, or you may provide when you visit our website, and how Follett Software uses and shares that information. This Privacy Policy applies to information collected by Follett Software, offline or online, including through Follettsoftware.com and all other websites, features, applications, widgets, or online services that are owned or controlled by Follett Software which link to this Privacy Policy (collectively, the “Services”). This Privacy Policy applies to all users of the Services and depending on the Services used by you, not all sections may be applicable. Please review this Privacy Policy carefully. Please note that certain features or services referenced in this Privacy Policy may not be offered on all Services or through all features at all times.

Information We Collect About You

You may provide Follett Software with “Personal Information” (which is information that can be used to contact or specifically identify an individual, such as your full name, mailing address, IP address, mobile number, and email address), account information (such as a password or other information that helps us confirm that it is you accessing your account) and demographic or other information (such as your gender, age or birthdate, zip code and information about your interests and preferences). We will also collect payment information (typically, credit card account information) if you choose to purchase products or services through the Services and, when you make a purchase or otherwise transact with Follett Software, whether online or offline, we will retain information regarding those purchases and transactions, such as products purchased, location of purchase, and how frequently you buy. Any information combined with Personal Information will be treated as Personal Information.

Collection of data from children

Our public marketing websites are intended for general audiences and are not intended for individuals younger than the age of 13. No one under the age of 13 may provide any personal information via Follett Software’s public websites and we do not knowingly collect personal information from individuals younger than the age of 13.

Student Privacy Laws

Follett Software complies with state, federal and global privacy laws with respect to personal information and especially student educational records. We do not use Student Data for any purpose other than to provide the services, in accordance with our contractual agreements with our Customers, our Terms of Service, and this Privacy Policy. Follett Software does not own or control Student Data, which belongs to the student and/or the Customer (schools, school districts, and higher education institutions) that contracts with Follett Software to provide access to Follett Software Products.

FERPA, COPPA and Privacy Compliance

Protecting children’s privacy is important to us. For this reason, we work diligently with our Customers to ensure compliance with the Family Educational Rights and Privacy Act (“FERPA”), Children’s Online Privacy Protection Act (“COPPA”), state, federal and global privacy, to the extent that these laws apply to Follett Software.

We are committed to meeting our obligations under FERPA, COPPA and privacy laws in accordance with our Terms, and this Privacy Policy. Accordingly, we do not share any student information with other third-parties, except as provided in this Policy and our agreements. Customers are required to meet their legal obligations under FERPA, COPPA and global privacy laws as a condition of using our Service. We obtain (1) consent from our Customers to provide the Service to children and (2) require (i) Customers to obtain a parent or legal guardian’s consent for a child to use the Service and to notify parents and legal guardians about our terms and policies and (ii) an invitation from the Customer to use the Service.

Community Forums and User Content

Follett Software provides the opportunity to participate and post content publicly in forums, through interactive features and through other communication functionality (“Community Forums”). You may choose, through such features or otherwise, to submit or post reviews, photographs, videos, questions, comments, suggestions, or other content, (collectively, “User Content”). Please note that certain information, such as your name, may be publicly displayed on the Services along with your User Content.

Information the Services Automatically Collect or Process

We and our third-party service providers, including analytics providers and third-party content providers, may automatically collect certain information whenever you access and use the site (“Usage Information”). Usage Information may include the type of device you are using to access the site, the areas of the site that you access or use, and the time of day you used the site, among other information. In addition, we automatically collect your IP address or other unique identifier (“Device Identifier”) for any mobile phone, tablet, or other devices you may use to access the Services. A Device Identifier is a number that is automatically assigned or connected to the device you use to access the site, and our servers identify your device by its Device Identifier. Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the device used to access the site. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.

The methods used to collect Usage Information may include the following:

Cookies. A cookie is a data file, which we place on a device when it is used to visit the site or otherwise access our online content. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences, tracking your visits to our web pages, and for displaying offers related to your prior activity using Follett Software Services.

Web Beacons. Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our web pages and e-mail messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or e-mail can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the site, to monitor how users navigate Follett Software Services, to count how many e-mails that were sent were actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts. An embedded script is programming code that is designed to collect information about your interactions with the Services, such as the links you click on. The code is temporarily downloaded onto your device from our web server or a third-party service provider, is active only while you are connected to the site, and is deactivated or deleted thereafter.

In addition, we may use a variety of other technologies that collect similar information for security and fraud detection purposes.

Information Third Parties Provide About You

We may receive information about you from third parties. For example, your school may provide us with information about you, such as classes you are teaching and Personal Information, so that we may provide services to you, such as selling you the required books for a class or offering you other products or services. We may supplement and combine the information we collect with information provided by third parties for a variety of reasons, including to provide you with information, services or products you have requested, to enhance our ability to serve you, to tailor content and to offer you opportunities to purchase products or services that we believe may be of interest to you. In those cases, we will apply this Privacy Policy to the combined information.

Functionality on the Services may permit interactions that you initiate between the Services and a third-party web site or service (“Social Features“). Examples of Social Features include enabling you to “like” or “share” content from the Services to other websites or services or to “like” or “share” our page on a third-party service; to log in using your username and password for a third-party site or service; and to otherwise connect the Services to a third-party web site or service. If you choose to share content or to otherwise post information through the Services to a third-party site or service, or vice versa, that information may be publicly displayed. Similarly, if you post information on a third-party platform that references a Follett Software product (e.g., by using a Twitter hashtag associated with a Follett Software brand product in your tweet), your post may be published on our Services. Also, both Follett Software and the third party may have access to certain information about you and your use of the Services and the third-party site or service. In addition, we may receive information about you if other users of a third-party web site give us access to their profiles and you are one of their “connections” or information about you is otherwise accessible through your “connections” web page, profile page, or similar page on a social networking or other third-party web site or interactive service.

The information we collect in connection with Social Features is subject to this Privacy Policy. The information collected and stored by the third party remains subject to the third party’s privacy practices, including whether the third party continues to share information with us, the types of information shared, and your choices with regard to what is visible to others on that third-party web site or service.

How Follett Software Uses Your Information

Any information you provide or that is collected by Follett Software may be combined with any other information you provide to us or that we collect through the Services or otherwise. Follett Software may use the information it collects or receives, including Personal Information and Usage Information:

To allow you to participate in features we offer or to provide related customer service including, without limitation, to respond to your questions, complaints, or comments;

To tailor content, recommendations and offers we display or otherwise provide to you;

To confirm or fulfill an order you have made or authorize or complete a transaction you have requested;

To provide you with information, products, or services that you have requested or agreed to receive or that we otherwise believe will interest you, either on behalf of Follett Software or third parties, and which may include advertisements or special offers;

To provide you with location features and services (e.g., allowing you to “check in” at a store or telling you about local deals and events);

To process your registration, including verifying that information you provide is active and valid;

To improve the Services and our products and for internal business purposes, analyzing usage of our Services and purchase of our products;

To contact you with regard to your use of the Services and, in our discretion, changes to our policies for the Services;

To enforce applicable agreements and policies for the Services; and

As otherwise described in this Privacy Policy and for purposes disclosed at the time you provide your information or with your consent.

How Follett Software Shares Your Information

Follett Software may share your information in the following cases:

With Subsidiaries and Affiliates and Third-Party Service Providers: Follett Software may disclose your information to our affiliates and third-party service providers. Follett Software does not authorize third-party service providers to use or disclose your information except as necessary to perform services on Follett Software’s behalf or comply with legal requirements.

Subprocessor Name	Service Provided	Data Types Processed	Location
Microsoft Azure	Cloud Hosting	PII, Usage Data	US, CA, EU, AZ
AWS	Cloud Hosting, ML/AI	De-identified data	US
Pendo	Usability Analytics	User Interaction Data	US
Salesforce	CRM	Customer Data, Sales Data	US
Braintree	Payment Processing	Payment Information	US
HubSpot	Marketing Automation	Marketing Data	Global
Google Tag Manager	Tag Management	Website Interaction Data	Global

With Your Consent: Follett Software may share your information with other third parties with your consent.

As Required by Law: Follett Software may disclose any information we deem necessary, in Follett Software’s sole discretion, to comply with any applicable law, regulation, legal process or governmental request and to provide information to a claimed owner of intellectual property, and/or defend any applicable Terms of Use or other policies applicable to the Services, or to protect the personal safety, rights, property or security of any organization or individual. We may also use Device Identifiers to identify users and may do so in cooperation with copyright owners, Internet service providers, wireless service providers or law enforcement agencies in our discretion.

To Prevent Harm or Loss: Follett Software may disclose information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with suspected or actual illegal activity.

In Connection With a Sale of Follett Software’s Business: Follett Software also reserves the right to transfer Information in the event Follett Software transfers or sells all or a portion of Follett Software’s business or assets. Should such a sale or transfer occur, Follett Software will use reasonable efforts to direct the transferee to use the information in a manner that is consistent with this Privacy Policy and agreements. Following such a sale or transfer, you may contact the entity to which we transferred the information with any inquiries concerning the processing of that information.

Non-Personal Information. We may share non-Personal Information, such as aggregate user statistics, demographic information, and Usage Information with third parties, including advertisers, content providers, and analytics providers, and third parties may collect non-Personal Information when you download or use the Services.

Service Providers. We may use third parties to perform certain services on our behalf, such as fulfilling and processing orders, tracking analytics, or performing other administrative services. We may provide these companies with access to user information, including Personal Information, to carry out the services they are performing.

Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions. If you choose to enter a promotion, Personal Information, such as your name and shipping address, may be disclosed to third parties or the public in connection with the administration of such promotion, including, without limitation, in connection with winner selection, prize fulfillment, and as required by law or permitted by the promotion’s official rules, such as on a winners list.

HOW DO I EXERCISE MY PRIVACY RIGHTS AND CHOICES?

Depending on your location, you may have different rights to request a copy, deletion, or update of the personal information that we hold about you based on jurisdiction. We only retain your personal information for legitimate purposes to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes. If required by law we will grant your request for a copy, data deletion or update of information.

Please address written requests and questions about your rights to [email protected], call us at 800-350-6418 or 872-350-0007. Based on your jurisdiction you may submit a request for a copy, deletion or update of the personal information that we hold about you through our [email protected] email or write to us at Follett Software, LLC, Attn: Privacy, 1340 Ridgeview Dr., McHenry, IL 60050. Questions or comments submitted through other means, such as Wall posts, may not be received or addressed.

Note that, as required by law, we will require you to prove your identity. We may conduct an identity verification by phone call, email, or other methods. Depending on your request, we will ask for information such as your name, the last item you purchased from us, or the date of your last purchase from us or other documentation. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files as required by your jurisdiction.

Third Party Applications/Websites

The Services may permit you to link to other applications and websites. Such third-party applications/websites are not under the control of Follett Software and such links do not constitute an endorsement by Follett Software of those other applications/websites or the services offered through them. The privacy and security practices of such third-party applications/websites are not covered by this Privacy Policy and Follett Software is not responsible for the privacy or security practices or content of such applications/websites.

We recommend that you review any terms of use and privacy policies of any linked third-party website before providing any personal information.

Security

We take commercially reasonable security measures to secure the personal information submitted to us, both during transmission and once we receive it from accidental loss and from unauthorized access, use, alteration, and disclosure. Any payment information will be encrypted. However, no method of electronic transmission or method of electronic storage is 100% secure. Although we do our best to protect your personal information, we cannot guarantee the security of any information you submit, and you do so at your own initiative and risk. Product security information: Data Security | Follett Software

Follett Software AI

Follett Software uses Artificial Intelligence (AI) to enhance efficiency, insights, and automation. Our product education AI adheres to EDSAFE Principles for responsible use. We innovate products with AI for customer benefits while safeguarding privacy. Customer PII data is not included as part of any training data sets for AI models. Customer data optimizes AI recommendations and does not enable automated decisions. Human actions follow AI and Machine Leaning (ML) recommendations.

If you are located outside of the United States, please be aware that information we collect may be transferred to and processed in the United States or another country. By using the Services, or providing us with any information, you fully understand and unambiguously consent to this transfer, processing and storage of your information in the United States, or another country other than your own, jurisdictions in which the privacy laws may not be as comprehensive as those in the country where you reside and/or are a citizen.

Product Performance Monitoring

When you interact or use any Follett Software licensed products, we use an information-gathering tool for collecting data that may contain Personal Information (name, email, district, or school) as you navigate our products or web properties. Follett Software uses product experience software to monitor and improve the customer experience accessing   our products. With product experience software monitoring the usage of our products, Follett Software can track customers’ usage patterns on our products, measure product performance, analyze customer churn rates for greater understanding of customers’/users’ needs and preferences, procure feedback from users/customers, carry out marketing activities, etc.

Updates to This Privacy Policy

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in Follett Software’s information processing practices or for any other purpose. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for changes.

How to Contact Us

For support questions, please contact Follett Software (K-12) Customer Support: 1-800-323-3397 option 2

If you have any questions or comments about this Privacy Policy, please contact us by email at [email protected] or telephone at 800-350-6418 or 872-0007. You also may write to us at Follett Software, LLC, Attn: Privacy, 1340 Ridgeview Dr., McHenry, IL 60050. Questions or comments submitted through other means, such as Wall posts, may not be received or addressed.

Privacy Statement Changes

This Privacy Statement may be revised from time to time. If we intend to use or disclose personal information for purposes materially different than those described in this statement, we will make reasonable efforts to notify affected individuals, if necessary, including by revising this Privacy Statement. If you are concerned about how your personal information is used, you should check our website periodically or contact us as described above to obtain a current copy of this statement. We urge you to request and review this Privacy Statement frequently to obtain the current version. Your continued provision of personal information, purchase of products or use of our services following any changes to this Privacy Statement constitutes your acceptance of any such changes.

Follett Software related pages: 
Terms of Use, Privacy Policy, European Economic Area Privacy Policy, 
Cookie Statement, California Consumer Privacy Act Notice, Notice to Vendors