Cookie Policy
Effective May 6, 2019
Last Updated September 21, 2026
1. Introduction
Follett Software LLC (“Follett Software,” “we,” “us,” or “our”) is committed to transparency about how we use cookies and similar technologies. This Cookie Policy explains how these technologies are used on follettsoftware.com and on other websites that link to this Cookie Policy (collectively, the “Websites”), the choices available to you, and how you can manage your preferences.
Cookies and similar technologies may collect or generate information that is personal data or personal information under applicable law. For more information about how we process personal data, please review the privacy notice applicable to you, including our Global Privacy Policy, EU and UK Privacy Policy, and California Privacy Notice, as applicable.
2. What Are Cookies and Similar Technologies?
Cookies are small text files placed on or accessed from your browser or device when you visit a website. We also use similar technologies, such as pixels, web beacons, tags, scripts, software development kits, local storage, and other technologies that store or access information on a device or support website measurement and functionality.
A session cookie generally expires when the browser session ends. A persistent cookie remains for a defined period or until it is deleted. First-party cookies are set by the website you visit. Third-party cookies or technologies are provided by another organization whose services are used on the Website.
3. Why We Use These Technologies
- operate, secure, and maintain the Websites;
- remember preferences and provide requested functionality;
- measure website use, traffic, and performance;
- understand interactions with content, forms, and embedded services;
- measure marketing and campaign effectiveness; and
- support advertising, audience measurement, or other targeting activities where used and permitted.
4. Cookie Categories
Strictly Necessary
These technologies are required to operate the Website or provide a service you request, such as maintaining security, managing network traffic, remembering privacy choices, enabling authentication, or supporting forms and sessions. They cannot be disabled through the Cookie Settings preference center, although browser settings may block them and may cause parts of the Website not to function correctly.
Performance
These technologies help us measure visits, traffic sources, interactions, and website performance. They may use identifiers and related event data that can constitute personal data or personal information under applicable law. If you do not allow these technologies, our ability to measure and improve Website performance may be limited.
Functional
These technologies support enhanced features and personalization, including embedded content, video, scheduling, forms, language or display preferences, and other services provided by us or third parties. If you do not allow them, some features may not function properly.
Advertising & Targeting
These technologies may be used by us or our advertising, analytics, marketing, social media, customer engagement, and audience-measurement partners to measure advertising effectiveness, support marketing attribution, identify audiences, understand interactions, and provide advertising or marketing content that may be relevant to visitors. They may recognize a browser or device across websites and over time.
5. Consent and Your Choices
Where applicable law requires prior consent, we do not deploy non-essential Performance, Functional, or Advertising & Targeting technologies until you provide the applicable consent through our cookie banner or Cookie Settings. Strictly Necessary technologies may operate without consent because they are required for the Website or a service you request.
You may accept, reject, or manage non-essential categories through the choices presented to you. You may withdraw or change your consent at any time by selecting Cookie Settings in the Website footer. Withdrawing consent does not affect processing that occurred before withdrawal.
Your choices may apply only to the browser and device on which they were made. If you clear cookies, use another browser or device, or if our use of technologies materially changes, you may be asked to make a new choice.
6. Global Privacy Control and U.S. Privacy Choices
Where required by applicable law, we recognize and honor applicable opt-out preference signals, including Global Privacy Control (“GPC”), as a request to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising, as applicable. When a recognized signal is received, the applicable Advertising & Targeting choice will be disabled for that browser or device.
You may also use Cookie Settings and, where displayed, the Your Privacy Choices or Do Not Sell or Share My Personal Information link to exercise applicable choices. For more information about California privacy rights, please review our California Privacy Notice.
7. Browser Controls and Industry Opt-Outs
Most browsers allow you to block or delete cookies through browser settings. Blocking all cookies may affect Website functionality and may remove stored privacy preferences. Browser controls do not necessarily prevent other storage or access technologies from operating.
Additional information about interest-based advertising choices may be available from the Digital Advertising Alliance and the Network Advertising Initiative. These industry tools are separate from Follett Software’s Cookie Settings.
8. Do Not Track
Some browsers offer a legacy “Do Not Track” signal. Because there is not a uniform industry standard for interpreting that signal, our Websites may not respond to it. This statement does not apply to Global Privacy Control or another opt-out preference signal that we are required to recognize under applicable law.
9. Third-Party Services
Third parties that provide analytics, embedded content, advertising, social media, forms, video, scheduling, customer engagement, security, or similar services may set or access their own technologies through the Websites. Their processing may be governed by their own privacy notices. The current providers, technologies, purposes, categories, and durations are listed in the Cookie List available through Cookie Settings.
10. Cookie List
The Cookie List displayed through our consent-management platform is part of this Cookie Policy. It identifies, where available, the provider, cookie or technology name, purpose, and duration. Because website technologies can change, the Cookie List is periodically reviewed and updated.
The Cookie List below identifies the cookies and similar technologies currently used on follettsoftware.com. Because website technologies may change over time, this list is periodically reviewed and updated.
Strictly Necessary
| Provider | Cookie | Purpose | Duration |
| Follett Software | nitroCachedPage | Supports cached page delivery and website performance. | Session |
| Follett Software | OptanonAlertBoxClosed | Records that the cookie notice has been displayed or closed. | 1 Year |
| Follett Software | __cf_bm | Supports bot management and protection against automated traffic. | Session |
| Follett Software | OptanonConsent | Stores cookie consent choices by category. | 1 Year |
| HubSpot | __cf_bm | Supports bot management and protection against automated traffic. | Session |
| G2 | __cf_bm | Supports bot management and protection against automated traffic. | Session |
| Stripe | m | Supports Stripe service functionality and fraud prevention. | 1 Year |
| NitroPack | __cf_bm | Supports bot management and protection against automated traffic. | Session |
| Wistia | authenticity_token | Supports secure Wistia requests and session integrity. | Session |
| _GRECAPTCHA | Supports reCAPTCHA security and bot detection. | 5 months | |
| Vimeo | __cf_bm | Supports bot management and protection against automated traffic. | Session |
| Calendly | __cf_bm | Supports bot management and protection against automated traffic. | Session |
| NitroPack | alertMsg | Remembers whether a website alert has been displayed or dismissed. | Session |
| __cf_bm | Supports bot management and protection against automated traffic. | Session |
Performance
| Provider | Cookie | Purpose | Duration |
| Follett Software | _gid | Distinguishes visitors for website analytics. | Session |
| Follett Software | __hstc | Supports HubSpot website analytics. | 5 months |
| Follett Software | utm_* | Stores campaign attribution information. | 1 Year |
| Follett Software | __hssc | Tracks HubSpot website sessions. | Session |
| Follett Software | wc_* | Supports website measurement and analytics. | 1 Year |
| Follett Software | __hssrc | Determines whether a HubSpot session has changed. | Session |
| Follett Software | _ga | Distinguishes visitors and supports website analytics. | 1 Year |
| Follett Software | _ga_xxxxxxxxxx | Maintains a Google Analytics session identifier. | 1 Year |
| Wistia | _sp_ses.xxxx | Supports Wistia video analytics during a session. | Session |
| Wistia | _sp_id.xxxx | Supports Wistia video analytics and visitor measurement. | 1 Year |
| Wistia | _w_session | Supports Wistia video playback and engagement analytics. | 13 days |
Functional
| Provider | Cookie | Purpose | Duration |
| Follett Software | swpext86386 | Measures interactions with website search results. | 6 days |
| Follett Software | showAlert | Remembers whether a website alert has been displayed or dismissed. | Session |
| Follett Software | alertMsg | Remembers whether a website alert has been displayed or dismissed. | Session |
| NitroPack | showAlert | Remembers whether a website alert has been displayed or dismissed. | Session |
| HubSpot | cookietest | Checks whether the browser permits cookies. | Session |
| Wistia | _ga | Distinguishes visitors and supports website analytics. | 1 Year |
| Calendly | _calendly_session | Supports Calendly scheduling and session functionality. | 20 days |
| Wistia | _ga_xxxxxxxxxx | Maintains a Google Analytics session identifier. | 1 Year |
| Wistia | _gcl_au | Supports advertising attribution and conversion measurement. | 2 months |
| Calendly | _cfuvid | Distinguishes users sharing an IP address for rate limiting. | Session |
Advertising & Targeting
| Provider | Cookie | Purpose | Duration |
| Follett Software | _fbp | Supports Meta advertising measurement and delivery. | 2 months |
| Follett Software | _gdxxxxxxxxxxxxx | Supports affiliate attribution and related diagnostics. | Session |
| Follett Software | _gcl_au | Supports advertising attribution and conversion measurement. | 2 months |
| Follett Software | hubspotutk | Supports HubSpot visitor identification, analytics, and lead attribution. | 5 months |
| YouTube | VISITOR_INFO1_LIVE | Supports YouTube video delivery, preferences, and measurement. | 5 months |
| test_cookie | Checks whether the browser permits advertising cookies. | Session | |
| lidc | Supports LinkedIn routing and service functionality. | Session | |
| bcookie | Identifies a browser for LinkedIn services. | 1 Year | |
| Salesloft | site_identity | Supports Salesloft website visitor measurement and lead identification. | 1 Year |
| YouTube | VISITOR_PRIVACY_METADATA | Stores YouTube privacy and consent information. | 5 months |
| IDE | Supports Google advertising, measurement, and attribution. | 1 Year | |
| YouTube | YSC | Tracks interactions with embedded YouTube videos during a session. | Session |
| YouTube | __Secure-* | Supports YouTube security, preferences, and embedded video functionality. | Session |
| li_gc | Stores LinkedIn consent preferences. | 5 months |
11. Changes to This Cookie Policy
We may update this Cookie Policy to reflect changes in our Websites, technologies, providers, privacy practices, or applicable requirements. The “Last Updated” date at the top of this page identifies the most recent revision. Where appropriate, we may provide additional notice of material changes.
12. Contact Us
If you have questions about this Cookie Policy or our use of cookies and similar technologies, contact the Privacy Office at [email protected].
