7/15/26 2pm

Facilities teams know the feeling: a packed inbox full of vague emails, missing room numbers, and requests that all have to be read, interpreted, and re-entered before any work can start.

In this webinar, we’ll walk through the latest Follett Software Facilities Suite updates that cut that manual work down and make it easier to keep requests, jobs, and knowledge organized.

You will see how new AI Email Ticketing for Work Orders reads incoming messages, pulls out building and space details, assigns category and priority, and creates structured, routed work orders automatically — so your team starts the day with a prioritized queue instead of a messy inbox.

We will also highlight new tools that help you manage multi step work and keep procedures and fixes in one place instead of scattered across binders and side documents.

We will cover:

• AI Email Ticketing for Work Orders: how the Facilities AI Assistant reads email requests, creates complete work orders, and supports your processes while still letting staff review and override AI-populated fields
• Knowledge Base in Work Orders: building a native hub for procedures, fixes, policies, and self-service answers, right alongside the work, to support technicians and reduce repeat questions from school staff
• Subtasks (coming shortly after this release): breaking complex jobs into individual tracked tasks, each with its own status and assignee, so you can see progress at a glance and clarify ownership on multi-step work
• Mobile improvements in the Follett Software Ops app that make it easier for technicians to edit requests, attach assets and files, and keep work moving from classrooms and hallways instead of a desk
• Highlights across the Facilities Suite — including guided request flows and custom email templates in Facilities Schedules, deeper Event Registration integration, Drawings OCR for asset tags, and Utilities PDF Reader to reduce manual bill entry

Who should attend:
Facilities, operations, and maintenance leaders and staff who use or are evaluating Work Orders, along with district and finance leaders who want clearer visibility into facilities workload, response times, and the impact of building decisions across schools.

Fill out the form to register.