September 2, 2PM CST

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Big news for district technology and facilities teams: Technology AI Assistant and Facilities AI Assistant give your team a faster, more natural way to work with the data and workflows already in your Follett Software solutions.

Instead of building reports, searching across multiple screens, or manually triaging shared inboxes, your team can ask questions in plain language and move from information to action faster.

Technology AI Assistant helps IT teams investigate ticket and asset data, prioritize work, compare activity across schools and buildings, and prepare for operational meetings. Facilities AI Assistant helps facilities teams turn incoming work order requests into structured, prioritized work while providing clearer visibility into work orders and facilities operations.

In this session, Faisal and Jason will walk through practical examples of how both AI Assistants can help district teams work more efficiently. You’ll see how to identify aging requests, understand request-volume trends, compare open work across locations, follow up on overdue repairs, and uncover the information your team needs to keep work moving.

You’ll also get a closer look at how Facilities AI Assistant can read incoming work order requests, extract building and space details, assign category and priority, and generate a structured, routed work order—so facilities teams spend less time managing inboxes and more time getting work done.

We’ll also cover recent updates across IT Asset Manager and Work Orders, along with practical ways to connect AI-powered insights to the workflows your district already uses.

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What You’ll Learn

• How Technology AI Assistant and Facilities AI Assistant help teams ask questions about operational data in plain language
• How IT teams can prioritize requests, investigate trends, compare sites, and prepare for operations meetings
• How facilities teams can reduce manual inbox triage and create more complete, consistently routed work orders
• How to turn AI-generated insights into practical next steps for technology and facilities teams
• What’s included in the latest IT Asset Manager and Work Orders updates
• How to think about AI Assistant capabilities in the context of your district’s current workflows

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Who Should Attend

District IT leaders, IT administrators, service desk and support teams, technology coordinators, facilities directors, work order administrators, maintenance teams, and current or prospective Follett Software customers interested in improving visibility and efficiency across district operations.

Whether you’re ready to explore new AI capabilities or want to understand what’s changing across IT Asset Manager and Work Orders, you’ll leave with a clearer picture of how Technology AI Assistant and Facilities AI Assistant can support faster answers, better visibility, and more efficient district workflows.

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Availability note: Specific capabilities and availability are subject to final release scope and may depend on supported data, permissions, terminology, and workflows.

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