Working Better Together: How IT Asset Manager and Work Orders Keep Every Classroom Running

In many districts, IT and facilities are still working around each other. IT tracks devices in one system, facilities tracks maintenance in another, and a single email about a broken screen and a noisy projector can bounce between teams before anyone fully owns it.

Requests fall through gaps, work is duplicated, and leaders see two different stories about where their dollars are going.

This session walks through how combining IT Asset Manager and Work Orders on one Follett Software platform creates true “complete asset control” across every building in your district.

You will see how each team keeps the workflows they need, while sharing the same assets, locations, and ticket data so nothing gets lost between systems.

We will cover:

• What changes when IT tickets and facilities work orders live in one connected queue instead of separate inboxes and tools
• How a shared asset and space structure helps both teams resolve issues faster and coordinate classroom work that touches devices, rooms, and building systems
• How AI email-to-ticketing can read a single staff email, identify multiple issues, attach the right device and room records, and route each request to the correct team automatically
• The executive view: giving superintendents, CFOs, and boards one defensible picture of device spend, maintenance history, and work orders across the district

Who should attend:

IT directors, technology leaders, facilities and operations leaders, district administrators, and finance leaders who want every device, every work order, and every space on one connected, K–12-focused platform — without adding a new vendor to manage.