Complete Asset Control Across Every Building in Your District
IT Asset Manager + Work Orders + Technology AI Assistant
Every device, every space, every work order. One platform. Nothing falls through.
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30%
Reduction in Maintenance Costs with an asset manager
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20-40%
Faster Ticket Resolution with an asset manager
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50-60%
faster response times using digital work order reports
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30-40%
reduction of manual admin work with digital work orders
Built for districts where IT and Facilities are still working around each other
Who This Is For
Two teams. Two systems. One building. Complete Asset Control puts them on the same platform, so the work stops falling through the gaps.
IT Director / Technology Director
You already need ITAM for device control. Work Orders extends that same accountability into every building in the district, without adding a new vendor or a new platform to manage.
Facilities Director / Operations Manager
Your work orders, maintenance requests, and building operations already need a system. When that system shares a platform with IT, the handoffs that used to get dropped start getting resolved instead.
IT Technician / Facilities Staff
You are the one closing the tickets and the work orders. You need a system that routes the right request to the right person the first time, with every asset record attached and ready.
Superintendent
Every district dollar, every asset, and every maintenance request on one defensible platform. Board questions answered in minutes, not days.
CFO / Finance
Total cost of ownership across technology and facilities. One platform, one contract, one TCO conversation that covers more than just devices.
CTO / Privacy Officer
FERPA and COPPA compliant. AI grounded in your district’s data and policies. Work Orders connects to ITAM without a new vendor or a new IT setup.
Two Teams. Too Many Systems.
The Challenge
IT and Facilities run on different tools, different inboxes, and different workflows. Requests fall through the gaps. Districts end up with duplicate entry, missed handoffs, and no shared view of operations.
One email. Two teams. No coordination.
A teacher reports a broken screen and a broken projector in the same message. Both teams hear about it separately. Neither knows what the other did. The teacher is still waiting.
Budget that tells two different stories.
IT tracks device spend. Facilities tracks maintenance. No report covers both. Leadership gets two partial pictures of where the district’s operational dollars are going.
One platform for tickets, spaces, and assets.
One Connected Platform
IT and Facilities united in a single ecosystem. Fewer miscommunications, common space access, reduced duplication, and a shared source of truth for everything happening in your buildings.
IT Asset Manager
Asset Control
Real-time visibility into every device. From first scan to end of life.
- Barcode scanning, check-in/check-out
- 2-way MDM sync: Jamf, Intune, Google Workspace, Mosyle
- Total cost of ownership per device
- Lifecycle and replacement forecasting
Help Desk
Built In
Built into the same platform. Every ticket knows the device it is about.
- Smart routing and SLA management
- Asset-linked ticket history
- Google and Outlook two-way calendar sync
- Mobile app for techs and staff
Technology AI Assistant
Built In
AI that lives in the work your team already does. Policy-aware. Grounded in your data.
- AI Email-to-Ticket Agent
- Technology AI Assistant
- Duplicate purchase detection
- FERPA and COPPA guardrails built in
Work Orders
Facilities Connected
Facilities maintenance on the same platform as IT. No more silos.
- Work order creation from any request
- Room and building maintenance tracking
- IT and Facilities routing from one inbox
- Cross-team visibility for district leadership
One email. The right team gets it. Every time.
How It Works
A teacher emails about a cracked screen and a broken projector in the same message. The AI Email-to-Ticket Agent reads it, splits it, attaches the asset records, and routes each request to the right team. No manual triage. No missed handoffs.
Email arrives
Any support request. Any issue type. Any combination of IT and facilities in a single message.
AI identifies every issue
Issue type determined. Multiple issues in one email are split into separate requests automatically.
Records pulled and attached
Device records, user information, and building data cross-referenced from the district asset database. Every ticket arrives with the context to resolve it.
Routed to the right team
IT tickets and facilities work orders created and routed based on your district’s assignment rules.
AI processes:
- Two issues identified in one email
- Device #JE-4421 record pulled and attached
- Room 12 building record cross-referenced
- Tickets created and routed automatically
Result:
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IT Team receives → Cracked screen — Jefferson Elem. Device #JE-4421 attached
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Facilities receives → Projector maintenance — Room 12 work order created
Technicians stay in control at every step. AI surfaces clearly labeled suggestions that can be reviewed, edited, or overridden. The goal is to eliminate the manual work between the email and the solution.
One view of everything you manage.
Beyond devices
Tech assets. Work orders. Spaces. All in one place.
One Operational View
Every asset, every space, and every work order on one platform. Devices, work orders, room schedules, and building drawings live together. One login, one vendor, one source of truth for everything the district operates.
Connected Teams
When a projector breaks, the ticket routes and the work order creates automatically. No duplicate entry. No missed handoffs. Both teams see the same status.
Defensible Spend
Total cost of ownership across technology and facilities in one report. Board-ready data that covers more than just devices. Every district dollar tells the same story.
Proven in k-12
Built for the operational reality districts actually live in.
My brain feels lighter knowing that I don’t have to reinvent the wheel every time we add something, and I don’t have to look through five Google Sheets to find answers.
Technology Coordinator, Kenmare School District 28, North Dakota.
151M+ assets managed on Follett
The platform discipline that runs K-12 libraries and resource rooms, applied to IT and Facilities operations.
64+ integrations. Zero rip-and-replace
Jamf, Intune, Google Workspace, Mosyle, SSO, SIS. Work Orders connects natively. Your existing tools stay.
Live in 4 to 6 weeks
A proven process run by K-12 operations experts. No generic enterprise playbooks.
97% renewal rate. Live support on every call
97.5% of support calls answered live. One named K-12 support lead who knows your environment.
Funding pathways for both IT and Facilities
BUDGET AND FUNDING
Complete Asset Control spans two district departments. Funding can come from both sides of the budget.
E-rate Category 2
IT Asset Manager qualifies for E-rate Category 2 as an internal connections and managed services platform.
Verify eligibility with your E-rate coordinator or district technology director.
Title IV-A + State Facilities Funding
Title IV-A covers the technology components. Work Orders may qualify for state and local facilities funding. Your Follett partner can structure the funding conversation by component and provide documentation for each.
Available to many federal funding recipients. Verify eligibility and allowable use with your district’s federal programs coordinator.
Wisconsin Common School Fund
Wisconsin districts must designate unspent CSF funds by June 30. IT Asset Manager and Work Orders qualify. Wisconsin districts only.
Act before June 30. Speak with your board to verify eligibility.
Two-Budget Play
Because Complete Asset Control spans IT and Facilities, the cost can often be split across two department budgets.Your Follett partner can provide documentation structured for each department’s approval process.
What your approvers need to hear
Internal Alignment
Two departments. Multiple stakeholders. Here is how to frame Complete Asset Control for each person in the room.
IT Director / Technology Director
You get everything in IT Command Center, plus Work Orders connecting Facilities to the same platform. One inbox, one queue, one source of truth. AI handles email triage across both departments automatically.
Facilities Director / Operations Manager
Work Orders gives you a modern K-12 platform for maintenance requests and building operations. When it shares a platform with IT, the handoffs that used to fall through the gap start getting resolved instead.
Superintendent
Every device, every work order, and every district asset on one defensible platform. Board questions about technology and facilities answered together, from one source of truth.
CFO / Finance
Total cost of ownership across technology and facilities in one report. The cost can be split across IT and Facilities budgets. One contract, one renewal, lower combined TCO than managing two platforms separately.
A proven process. Real K-12 experts. No surprises.
What Happens Next
You are live in 4 to 6 weeks. Every step run by people who know K-12 operations.
We Map Your Tools
We review your current MDM, ticketing, asset, and facilities systems and plan what connects before any work begins.
We Plan the Integrations
Jamf, Intune, Google, Mosyle, SSO, SIS. A clear 4 to 6 week plan for both IT and Facilities.
We Get You Live
Guided setup, data migration, and role-based training for your technicians, facilities staff, and district leaders.
We Stay With You
Your named K-12 support lead knows your environment. Customer councils shape the product roadmap.
Answers for the people who need to say yes
Common Questions
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IT Command Center is IT Asset Manager, Help Desk, and AI. Complete Asset Control adds Work Orders, bringing Facilities into the same platform. The broken Chromebook and the broken HVAC unit are on the same list, routed to the right team, visible to both IT and Facilities.
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Yes. The agent identifies the issue type and routes it to the correct team automatically. A single email with both an IT issue and a facilities issue creates two separate tickets, each routed correctly, with no manual triage required.
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Work Orders is part of the Follett Facilities Suite and connects natively to IT Asset Manager on the same Follett platform. Both products share the same login, patron data, and site structures. No integration project required.
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Yes. Because Complete Asset Control spans two departments, the cost can often be structured across two budget lines. A Follett partner can provide documentation formatted for each department’s approval process.
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Yes. IT Asset Manager qualifies for E-rate Category 2 and Title IV-A. Work Orders components may qualify for state and local facilities funding. Wisconsin districts should note the June 30 CSF fund designation deadline.
Complete asset control across every building in your district.
One conversation with your Follett partner is enough to see what Complete Asset Control makes possible for your district.