Connected School Operations. Simplify and lower the Cost of Running Them.
Technology Suite + Library Suite
One platform across Library and Technology operations, with Facilities connected through Work Orders. One contract. One support relationship. One source of truth your whole district already trusts.
Already have Library Suite
Your school library foundation is solid. Now extend it district-wide. You already run Follett Destiny®. Your catalog, your patron data, and your library workflows are established. Extending into Technology and Facilities means no new vendor, no new SSO, and no new support relationship to manage.
Products: Destiny Library Manager / Resource Manager / Engage / Library AI
Adding Technology Suite
Same platform. Same partner. Now covering IT and Facilities too. IT Asset Manager, Help Desk, Work Orders, and the Technology AI Assistant run on the same Follett platform your library already trusts. Your IT director gets a unified command center. Your district gets one vendor conversation.
Products: IT Asset Manager / Help Desk / Work Orders / Technology AI
IT directors want simplified tech stacks. This is what that looks like.
WHY THIS MATTERS NOW
Every disconnected tool is a tax. On your team's time, your IT capacity, your procurement cycle, and your ability to answer district leadership's questions.
Lower TCO
One vendor. Fewer contracts. Less procurement overhead. Most districts running Library and IT on separate platforms, with Facilities in a spreadsheet or legacy tool, are managing three or more vendor relationships, three renewal cycles, and three support queues. Consolidating on Follett collapses all of that into one.
Faster Decisions
One trusted relationship means procurement moves faster. When your district already has a Follett contract, adding IT Asset Manager or Work Orders is an expansion conversation, not a new vendor evaluation. Shorter approval cycles. Faster time to value. No rip-and-replace risk.
Connected Data
One patron record. One site structure. No reconciliation. The student in Library Manager is the same student IT Asset Manager tracks when a Chromebook is assigned. The building in Work Orders is the same building your library reports on. One source of truth across every department.
Every product your district needs. One platform they all share.
the platform
Library Suite and Technology Suite connected by shared data, shared login, and a shared support relationship. Staff are up and running in days, not months.
Library Suite
Destiny Library Manager
Cataloging, circulation, MARC, holds, renewals, and district-scale reporting. Trusted by 65% of U.S. districts.
Destiny Resource Manager
District-wide visibility into every instructional resource. Textbooks, classroom materials, equipment. Title I compliance reporting built in.
Destiny Classroom Library Manager
Accountability for every classroom collection. Funding source tracking, equity reporting, and teacher-facing check-in/check-out.
Destiny Engage
Book clubs, reading programs, and student engagement at scale. The catalog turns into participation, programs, and measurable impact.
Follett Software AI
Library AI Assistant
- Plain-English answers from your catalog and circulation data
- Collection gap and age analysis on demand
- Auto-generated board and leadership reports
- Reading program performance summaries
- Already live in 810+ districts today
Technology AI Assistant
- AI Email-to-Ticket Agent: auto-triage every support request
- Plain-English answers from your device and asset data
- Duplicate purchase detection ($50K+ saved annually)
- Lifecycle risk flagging before it becomes a budget crisis
- Policy-aware: upload your district procedures
Both AI assistants are FERPA compliant, COPPA guardrailed, and grounded in your district’s data. Student data never used for training.
Technology Suite
IT Asset Manager
Real-time visibility into every device. Barcode scanning, 2-way MDM sync with Jamf, Intune, Google, and Mosyle. 275+ asset types.
Help Desk — Built In
Not an add-on. Help Desk is built into IT Asset Manager. Smart routing, SLA management, asset-linked ticket history, and calendar sync.
Work Orders
Facilities maintenance on the same platform as IT. Room and building-level work orders, routing, and cross-team visibility for district leadership.
THE DISTRICT-WIDE PAYOFF
What consolidation on one platform actually delivers.
These are the outcomes districts report when Library and Technology operations move onto a shared platform, with Facilities connected through Work Orders.
- 1 Vendor Relationship.
One account team. One contract. One renewal cycle. One support lead who knows your entire environment, not just one department. - 64+ Integrations.
Zero New Ones: Every integration your library already has carries over. Your IT team does not build new connections. - 30 days to Full Impact.
Because your district already knows Follett, onboarding the Technology Suite is an activation, not an implementation.
- 97% Renewal Rate.
97% of Follett customers renew. That is a signal that districts trust this platform enough to stay, and to expand.
What the district looks like before and after Connected School Operations.
Before & After
Scale and Trust
The platform your district already trusts. Now across every department.
- 13,900+ districts worldwide.
49 million students supported. 160 countries.
- 65% of U.S. districts already on Destiny.
The brand walks in the door before the seller does.
- 810+ districts live with Follett AI today.
Across Library and Technology suites.
- 97% renewal rate.
97.5% of support calls answered live. One support relationship covering every product.
What your approvers need to hear
INTERNAL ALIGNMENT
This is a district-level expansion decision. Here is how to frame Connected School Operations for each stakeholder.
Superintendent / Deputy Superintendent
This is not adding a new vendor. It is expanding a relationship your district already has. One partner covering Library, Technology, and Facilities operations means one conversation at the board level, one accountability relationship, and one source of truth for every operational question leadership asks.
IT Director / Technology Director
Your district’s library is already on Follett. That means your SIS is already connected, your SSO is already configured, and your patron data is already clean. Adding IT Asset Manager is activating a product on a platform your district already trusts. No new vendor evaluation. No new IT setup. Full command center in 30 days.
District Library Director
The library’s Follett investment becomes the anchor for a district-wide platform. Your catalog, your patron data, and your AI tools are the foundation everyone else builds on. The library goes from a department budget line to the operational backbone of the district’s connected technology strategy.
CFO / Finance
Consolidating Library and Technology operations onto one vendor reduces procurement complexity, eliminates duplicate integration costs, and aligns renewal cycles. One contract. One negotiation. One audit trail across all three departments. Funding can be split across Library and Technology budget lines, with Work Orders qualifying under Facilities funding where applicable.
Funding across Library and Technology budgets, with Facilities connected
BUDGET AND FUNDING
Connected School Operations spans three district departments. Funding can be structured across three budget lines, with documentation for each.
Title I + Title IV-A
Library Suite products qualify for Title I funding when used to track equitable distribution of instructional materials. Technology Suite products qualify for Title IV-A under the Well-Rounded Educational Opportunities category.
Follett can provide component-level documentation for each funding source.
E-rate Category 2
IT Asset Manager qualifies for E-rate Category 2 as an internal connections and managed services platform. Your district’s existing Follett E-rate history may support the expanded application.
Wisconsin CSF
DEADLINE: June 30 — Funds not designated by June 30 are forfeited for the year
Wisconsin districts must designate unspent CSF funds by June 30. Both Library and Technology Suite products qualify. Wisconsin districts only.
Single-Contract Play
Districts expanding across suites can consolidate Library and Technology products into a single Follett contract with aligned renewal cycles. Work Orders can be added under the same agreement. Your account team can structure documentation for each budget line.
An expansion conversation, not a new vendor evaluation.
WHAT HAPPENS NEXT
You already have the relationship. The platform you are expanding onto is the one you already trust.
Account Expansion Review
Your Follett account team reviews your current Library Suite deployment and maps the expansion path across IT and Facilities.
District Walkthrough
We walk through the Technology Suite in the context of your existing Follett setup. Real use cases. No generic enterprise demos.
Contract and Funding
One contract expansion. Documentation structured for Library and Technology budget lines. Work Orders qualifying under Facilities funding where applicable. Aligned renewal cycles.
Live in 30 Days
Because your SIS, SSO, and patron data are already connected, activating Technology Suite takes days, not months. Most districts reach full impact within 30 days.
Answers for the people who need to say yes
COMMON QUESTIONS
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Because IT Asset Manager, Work Orders, and the Technology AI Assistant run on the same Follett platform as your library products, there is no new vendor to onboard, no new SSO to configure, and no new support relationship to manage. Your IT and Facilities teams extend the platform your library already runs on. Most districts are live within 30 days.
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Most districts running Library and IT on disconnected tools, with Facilities in a spreadsheet or legacy system, are managing three or more vendor relationships, three renewal cycles, and three support teams. Consolidating on Follett means one contract, one renewal, one support relationship, and one platform your teams already know. The integration cost alone typically justifies the move.
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All Follett products share the same patron data, site structures, and login. A student record in Library Manager is the same record IT Asset Manager knows when a Chromebook is assigned. A building in Work Orders is the same building your Library Manager reports on. No reconciliation. No duplicate entry. One source of truth.
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Yes. Districts expanding across suites can work with a single Follett account team to consolidate contracts across Library and Technology, with Work Orders included under the same agreement. One negotiation. Aligned renewal cycles.
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The Library AI Assistant is embedded in Destiny Library Manager and draws on your catalog, circulation, and engagement data. The Technology AI Assistant is embedded in IT Asset Manager and draws on your device, ticket, and asset data. Both are grounded in your district’s actual data, not generic models, and both operate with FERPA and COPPA guardrails. Student data is never used for training.
Simpler operations. Lower cost. One platform your district already trusts.
One conversation with your Follett account team is enough to map what a full Connected School Operations deployment looks like for your district.